Client Reviews For Sunset Pools & Spas

In 34 years, Sunset is the best service we have had. Some services were “adequate” – others horrible! Debbie is always extremely pleasant and prompt in returning calls. John and Nick are both very knowledgeable. The service team wants to do a good job. Scott kept my pools spotless for a whole summer after we moved and until we sold our house. The condition of the pool was a major factor in selling the house.

Thank you all.

Ann B. from Inverness, IL.

Sunset Pools built my pool and spa, you can see the pictures under inverness home. I have a lot of knowledge in the pool industry I have built over 10 pools for myself. Sunset Pools was by far the most enjoyable experience I have had building a pool. John and Nick are an amazing one of a kind father and son team. They are constantly at the project and are always easily accessible. All of the employees at Sunset Pools are extremely friendly down to the guys who service the pool, they are always smiling and extremely knowledgable. You will not find another company that is this trustworthy and honest and a true pleasure to work with! Sunset Pools will not disappoint you, they will make your life so much more enjoyable in the summer months!

Kedra Pai from Chicago, IL

I just wanted to send a quick thank you! I am a new customer and look forward to working with you on all my pool needs. Scott is fabulous. He just fixed my heater and gave me some good tips on water chemistry and answered other pool related questions for me. I feel so much more confident about caring for my pool now that I have found a company that I can count on.

Thank you!

Cathy R. from Carol Stream, IL.

Sunset Pools,

I want you to know that I am grateful I found you. I believe that every business should be run like Sunset Pools: the people are friendly and eager to please! And…they keep their word (ie. If they say they will be here Wednesday, they are!)

We used 2 other pool companies and always had problems: the pool was green or cloudy. Something was always broken on the filter. We had to clean it after they cleaned it!

Since using Sunset Pools, I’ve never done a thing and the pool is beautiful!!
I love the packet they offer of 2x’s a week that includes chemicals. When you do the math, you will realize how much $ (and aggravation!) you save.

Leslie & John R. from Inverness, IL.

I am looking forward to a pool that is not limping through the season. My husband has been very sick and the pool is one less thing for him to worry about. He is currently in a wheel chair and the one thing he can do is walk in the pool. Thank you for making the pool in good working order!! You don’t know how much it means for him to be able to enjoy the pool.

Marilynn S. from Gurnee, IL.

I sought out Sunset Pools & Spas after having a salt generator installed on our pool by another pool company. Sunset was one of only a few who had certified technicians for the type of salt generator that we had purchased. Sunset Pools & Spa was incredibly helpful in troubleshooting problems that occurred with our pool as a result from the salt generator even though Sunset did not originally install it. Their customer service (both in the office and the field) has always been prompt, honest and thorough; their pricing fair and upfront. Our pool was completely turned around and working in optimal capacity once Sunset Pools & Spas began to service it. Their knowledge and demeanor is a welcome change compared to other companies I have worked with in the past.

Now that I have discovered Sunset Pools & Spa I will continue to a loyal customer and highly recommend their services to any pool owner in the area.

Donelle S. from Wauconda, IL.

Sunset Pools & Spas,

We are very pleased with your service on our swimming pool.

When we call our requests are taken care of promptly. Scott is a very nice service person. We hope he continues to service our pool.

Elaine & David K. from Long Grove, IL.

sunset pools put in our pool and spa and it was a fantastic experience! I would recommend them to anyone. We have had zero issues with our pool since it was put in three years ago!

Marvin H. from Chicago, IL

Sunset Pools (Nick Luisi) and I work on many projects together where he designs and installs the outdoor pool and landscaping, and we provide and install the outdoor entertainment systems including TVs and full outdoor music. We have had tremendous success working with his company because Nick can design a pool for a space better than anyone. He seems to not only specialise in creating unique pools, but he does a great job tying the rest of the backyard into the total design. Nick is very specific on what he wants to happen, and does a great job start to finish while making sure no minor details are missed. He really takes his time in making sure each project is special and is something to be proud of. He works great with his clients, and I look forward to continuing to work together in the future.

Hooked Up Installs, Inc from Chicago, IL

Sunset Pools and Spas, Inc. provide an array of fundamental resources for swimming pool construction, including design, implementation, and follow-on maintenance. Sunset management is professional, knowledgeable, and importantly, stands ready to answer questions and make suggestions throughout installation and maintenance of a swimming pool.

Sunset met all construction deadlines, and provided a beautiful pool on budget! Importantly, they went about doing the job without need of constant interruption.

We have the highest regard for Sunset’s talented management and its well-trained staff. They are a valued partner in creating and maintaining a complete swimming pool experience.

Michael Conway from Chicago, IL

Nick at Sunset Pools and Spas was an absolute pleasure to work with. He was by far the most knowledgeable professional I interviewed before hiring to complete my pool and spa project. I had contacted and interviewed plenty of different professionals and companies before choosing Sunset Pools and Spas. His knowledge and service could not be matched. I am very pleased with my final project and highly recommend this company.

Houzz Reviewer: pberlin18 from Chicago, IL

We were very pleased with your services this year and look forward to being your customers for a long time to come. Have a great winter!

Shelley M. from Long Grove, IL.

Dear John & Nick,

It was truly a pleasure working with you and your company. Every time I had questions your company answered them above and beyond in a very timely fashion. Working with Nick was an absolute pleasure. Besides great customer service, I am very pleased with my final swimming pool product as it exceeded my expectations.

I would highly recommend Sunset Pools & Spas to any new clients.

Thank you.

Paul B. from Chicago, IL.

We think you’re great. We really appreciate the attentive service from everyone and hope it continues.

Ilene & Jay from Inverness, IL.

We are a swimming family and wanted a true lap pool with a separate spa. We understood that this was not typical for a residential property and needed a company that could handle such a task. Sunset Pools went above and beyond and created the perfect lap pool and separate spa combination. Both have been enjoyed by our entire family and their service and follow-up have been excellent too. I would recommend Sunset Pools & Spas to both friends and family, they do a great job.

Jerry K. from Chicago, IL

We have had the absolute most excellent experience with Sunset Pools. Nick and Bettina helped us tremendously when we decided to build a pool and Manny and Jennifer have always been promptly responsive to any maintenance requests we have had since.

To be honest, when we decided to build a pool I had a lot of concerns about the process and maintenance, but the Sunset Pools team has made having a pool a breeze and I would highly recommend them to anyone considering either building a pool or even looking for a new pool company for maintenance!

Nisha P. from Chicago, IL

Sunset Pool did a great job and provided everything they promised. Their field workers were friendly, on time and kept the site clean and safe. I will definitely recommend Sunset Pools & Spas to anyone i know that is looking for a pool or spa.

Richard S. from Chicago, IL

Sunset did a great job teaming up with our builder to design and install a beautiful pool and spa at our new home. And just as importantly, as first-time pool owners, they’ve been professional, helpful, and responsive when it comes to ongoing maintenance and support. We feel confident having them as a partner.

Christian S. from Chicago, IL

We had a wonderful experience with Sunset Pools recently. After a bad initial experience with another pool company I found Sunset Pools and sent them a message. Nick quickly got back to me and set up our first visit. He was very knowledgeable and willing to work within our perameters, and ultimately delivered a product we are very happy with. Nick, Bettina and the rest of the Sunset team communicated very well and always addressed any concerns we had quickly. I would highly recommend Sunset Pools for installation or any of your pool needs. 5 stars!

Brett K. from Chicago, IL

Great Team. Responsive and on-time. Worked thru the winter and delivered a great product.

Shady H. from Chicago, IL

As a general contractor We have used sunset pools for several years. They have been nothing but professional and stand behind their products. If any issues might come up they respond immediately with service.

Renee H. from Chicago, IL

Sunset Pools was amazing to work with at so many levels. First of all they returned my phone call when most companies did not. Process was amazing and fun. We got everything done and never went over budget. They always respond, always show up, and always deliver. Anyone looking for a pool should call them and at least check them out – worth your time. The install was super quick and got everything up and running ahead of schedule.

William Z. from Chicago, IL

We had always longed for an inground pool, and although we were unable to have one installed for our kids when they were younger, tanks to Nick and Sunset Pools – we now have a beautiful pool for our grandchildren.

We interviewed four companies, and Nick and his staff at Sunset Pools provided a beautiful design and worked with us in pricing the best pool we could afford – and still meet our every expectation.

Every crew and crew supervisor that worked on our pool were responsive, courteous, and top notch professionals. If there was a problem (of which there were few and all at our doing), the crew supervisor addressed it directly and immediately.

If the reader of this review is serious about an inground pool and/or hot tub/spa installation, I would urge you to look no further. Nick and his crew delivered on everything promised and surpassed our expectations.

Sunset Pools opens and closes our pool, and we have not had a single problem. When a few patio tiles cracked over the winter, Nick was quick to have them replaced at no charge.

We were fortunate in selecting Sunset Pools. We look forward to summers of outdoor enjoyment for ourselves, our kids, and especially, our grandkids.

Sheila S. from Chicago, IL

Sunset Pools has provided a number of services for us over the past 5 years. They have replaced all our pool equipment and heater, re-plastered our entire pool, repiped our pool, and done maintenance both weekly and at the beginning and end of the season. They have always done a great job for us.

M Family from Chicago, IL

Great people to work with! They did an amazing job on the pool!

Navi K. from Chicago, IL

Great family run company! My pool is absolutely gorgeous! I highly recommend them!

Steban M. from Chicago, IL

We’ve used Sunset pools for the past 9 years to open/close our pool as well as for any maintenance or repairs. They are always very knowledgeable, warm and great with email. Most recently we used them for a much bigger project to resurface and re-tile our pool. Even though we were late in putting in our request and it’s a crazy time with supply chains, they still managed to order all our materials and squeeze us in this spring before the summer season. The communication was great from the initial quote process to the last step. They had multiple crews to demo, tile, resurface and they worked seamlessly letting us know which days they’d be there to get it all done. Any questions we had along the process were always answered right away. And the finished pool looks so much better! Would highly recommend!!

Sara T. from Chicago, IL

We chose Sunset Pools & Spas for our backyard pool project. We had a wonderful experience. The owner Nick helped us design the perfect backyard oasis. We are extremely happy with the results. We wouldn’t change a thing. The Sunset staff was top notch, extremely professional and courteous. Nick has several hard working, experienced crews that know exactly how to build a beautiful pool. We LOVE our pool, the plaster selection, our concrete deck and all the whistles. Bettina, Jennifer and Mike (to name just a few) are wonderful to work with and very attentive. We are very happy with our maintenance too. Pool is always clear blue and clean. Always! We will continue to only use Sunset for our maintenance going forward. Highly recommend Sunset Pools & Spas. Very pleased and happy customers!

Meg S. from Chicago, IL

Nick and his crew do great work, we have being doing business together for years and I have always been happy with them and refer my friends to them.

Joe S. from Chicago, IL

We have owned our pool for almost ten years and could not be happier with the level of service that we receive from Sunset Pools. Following the first phone call to set up an opening for our pool, we knew we were with the right company. The service that is provided is almost too good for words. We were referred to them after having experienced some issue with our prior service, to the point that the pool required draining, resurfacing and heater that was in desperate need of repair. Sunset Pools brought our pool back to life. Their staff is professional, knowledgeable and courteous. Four years later, we could not be happier! We strongly recommend them for all of your pool needs. Their prices and services cannot be beat!

Gayle R. from Chicago, IL

Sunset Pools built an amazing pool for us. We can’t wait to open for summer 2024!

Scott N. from Chicago, IL